Email & network storage
Email is one of the most essential service provided by IS. All official communications with the University is conducted via the University emails. IS also provides network storage space for storing and/or sharing of files and documents.
For effective communication amongst the University's community, an email account is provided to every student and staff.
Students' email address are in the form of [username]@nottingham.edu.my and has a restricted quota. Staff emails are in the form of [firstname].[lastname]@nottingham.edu.my.
Secured and encrypted email access via the web is available for both staff and students.
The University subscribes to an email filtering service that protects the email system from spam, malicious and phishing emails. It detects and identifies 100 per cent of known viruses and 98 per cent of spam. All University email account holders have automatic access to MySpam.
All incoming email is redirected to a UK data centre. Incoming spam and suspected spam is held in quarantine for 28 days until you release or delete it. Any mail that has not been released will be automatically deleted after that time.
You will be sent a notification email if new mail has been quarantined within the last 24 hours. It contains a summary of each new quarantined item and a Release web link to allow any incorrectly quarantined items to be released and returned to your email account.
Releasing quarantined email
To release a message that has been wrongly quarantined, click the Release this mail web link below the message details. This will bring up a new page in your web browser (from iCritical, our email filtering provider) about the message being released.
For each message that passes through the email filtering service a "spam score" is calculated. Any message with a score of 4.0 or greater is quarantined. The higher the score, the more likely that the message is spam or a phishing attack.
If you receive what appears to be genuine email from a sender, please check the spam score before deciding whether to release the message or not. If the message has a high spam score (over 6.0) or is from a sender you do not know, you are advised to contact the IT Helpline if in doubt about releasing the message. Please note that for any message you release, the sender's email address is added to your personal allow list. Do not release messages that you know to be spam or phishing attacks out of curiosity as future messages from the same sender will not be quarantined.
Messages released from quarantine will arrive in your inbox within a few minutes.
Please note: if you are using Outlook this notification email may go directly to your junk email folder. Please check the junk email folder for this email. If this is happening, follow the instructions on how to stop MySpam notification email going into my junk email folder.
Staff and students are assigned network storage space for personal and shared use. The personal storage is accessible through the H: drive with 1GB and 100 MB quotas for staff and students respectively. General drives for student and staff (U: Drive) and staff only (Y: Drive) are also available.
These network drives are accessible within the campus network through the computers provided by the University. All files and documents stored included in our backup routine.