University of Nottingham Malaysia

MCO 2.0

The following are answers to frequently asked questions (FAQs) related to on-campus accommodation and other key concerns.  Note that this is a live document, and is subject to change in response to future decisions, directives and announcements from UNM and/or relevant government authorities.

Check out here for other Accommodation FAQs applicable during non-MCO period.

Last Updated: 9th August 2021.




1. Can I return to my on-campus accommodations to collect my belongings in my room?

YES. Effective from 9th August 2021, you or your parents/guardians may make arrangements to travel to UNM to vacate your belongings, subject to the following conditions:

a) Submit the form at least 3 working days before proposed travelling date. Those who just “dropped-by without a confirmed appointment” will not be entertained. To apply, please click the link three (3) working days before proposed travelling date.

b) Accommodation Office will check and confirm via return email:

  • Resident status (application from those not on our records will be rejected).
  • Any outstanding payments (this will need to be fully paid).
  • Allocated date and time (UNM will need to schedule on a First-Come-First Served basis and space out arrival of students to allow for social distancing and other SOPs).

c) Ensuring your ability to travel to UNM:

  • Self-checks (everyone travelling with you), body temperature, no symptoms, etc.
  • Please be advised that Accommodation Office is not authorized to provide any letter for students to travel.
  • All must have Police Permit Approval to travel inter-district and/or interstate.
  • We are not responsible for any travels without the police permit as per the Government of Malaysia's directives.

d) Completion of Health Declaration Form at campus main entrance (Guardhouse 1):

  • You and your parents/guardian will not be allowed entry into campus if you have above acceptable temperature (37.5˚ C), other symptoms, recent travelling history (from a restricted country).
  • You and your parents/guardian need to be classified as ‘low risk’ or ‘low risk casual contact’ in the MySejahtera app to enter the campus.
  • For guardian/relatives, you are still required to fill up separate Declaration Form  although you are travelling from the same house.

e) Driving into campus

  • Only one people are only allowed to accompany the student. You are not allowed to leave other area other than to vacate the belongings.
  • Vehicles will be allowed into the campus only for the purpose of vacating the belongings from the room. 

f) Collection can only be made during Operational Hour, Monday-Friday (9am to 5pm) excluding weekends and public holidays.

g) Kindly pack and vacate your room within one (1) hour of arrival, besides returning your room key. Any items left behind after you have vacated your room will be disposed by the cleaners/housekeepers.

h) If you have not check out, please complete and submit your official Check-Out Form and return your room key with the room number tag.

i) Please bring sufficient boxes or bags to keep your belongings. Accommodation Office will not provide any boxes for students to vacate their belongings.

j) You are not allowed to stay overnight to pack your belongings.

k) Once you have vacated the belongings within one (1) hour, we will conduct room inspection then to access for any damage, loss or cleaning charges. Any broken/damage will be charge for penalty at MyNottingham portal.

l)Please call the phone number below for the Accommodation team to conduct the room inspection.

  • Block I (Ms. Syazwani: 03-8924 8649 / Mr. Nicholas: 03-8924 8640)
  • Block J (Mr. Gogilan: 03 – 8924 3474 / Ms. Zuriani: 03-8924 3689 / Ms. Ikha: 03-8924 3473)

2. Can I leave campus within a short period of time?

Please follow the latest directives announced by the Provost's Office. 


3. Can my parents (or others) enter my room to help me pack and collect my belongings?

Yes. During NPR1, you and your one (1) Guardians/relatives are allowed to accompany you to pack and collect your belongings. 


4. Can I move back into my on-campus accommodations?

Yes and No.

 Yes... If you have received On-Campus Accommodation room offer and your course is listed as per Q8.

 No...  You can apply for a room via OLAA. 


5. Who can enter or drive into the campus?

The following personnel are allowed onto the campus.

  • Staff with a valid ID card;
  • Registered vehicles with valid VPP (Vehicle Parking Permit); and
  • Courier vehicles, Poslaju, approved contractors, and suppliers for F & B, etc.

6. Who can stay in our on-campus accommodations?

Only registered residents are allowed to stay in UNM’s on-campus accommodations. Non-residents (e.g. those staying in UniVillage, TTS, Tiara East, Tetris, or elsewhere) are not allowed to stay overnight. If you are a campus resident, you cannot have guests staying in your room, even for a short period, but certainly not overnight.




7. Is Self-isolation mandatory for Malaysian students?
On-campus students returning from states/areas as identified by the Malaysian authorities (as MCO, EMCO, CMCO, etc.) are required to self-isolate for 10 days in designated self-isolation rooms provided by Accommodation Office on-campus before accessing campus facilities.

8. Who can return to campus?

Please refer to the email dated 12th January 2021. 

1.  Students from Certificate, Diploma, Bachelor’s Degree and Postgraduate study programmes who need practical, laboratory, clinical, studios, workshops and special equipment;

All non-final year undergraduates from the under listed courses (UG), final year students requiring laboratory for their final year projects, post-graduate taught students and from the following schools/departments will have to return to campus in March to complete their studies:

  • Master of Pharmacy (Years 1 & 2)
  • Bachelor / Master of Engineering (Civil Engineering) (Year 1 & 2, surveying, lab-based, workshop training)
  • Bachelor / Master of Engineering (Electrical and Electronic Engineering) (Year 1 & 2, workshop training, projects)
  • Bachelor / Master of Engineering (Mechanical, Materials and Manufacturing Engineering) (Year 1 & 3, workshop training, projects)
  • All final year students requiring laboratory or practicals in their final year projects.

2. Students who do not have access and the environment are not conducive to study online;

3. Foundation students (or equivalent) who are on campus are allowed to proceed with blended teaching and learning;

4. All existing and new international students except from the United Kingdom;

5. Students with Special Needs, and

6. Students who sit for the Malaysia University English Test (MUET), international and professional bodies’ examinations.

9. When can Malaysian students return to campus?

Malaysian students can return to campus from 1 March 2021 onwards.

10. When can International students return to campus?
International students can travel from their home countries from now onwards. For details please refer to the Frequently Asked Questions (FAQs).

11. When will classes begin?

All classes will continue to be online until end of this Spring Semester except for those that require face-to-face to complete or to progress in their studies: practical, laboratory, clinical, studios, workshops and special equipment.  We will update you should there be further instructions from the relevant authorities. 

12. How can I travel to the campus?

All Returnees are expected to travel to campus via your own transportation (and obtaining relevant approval/documentation to facilitate travelling, if necessary). You are then allowed to drive into the campus. Those arriving using public transportation, eg. taxis or e-hailing vehicles will need to disembark at Guardhouse 1 (GH1) main entrance. Please avoid using the UNM shuttle buses (if available) if you are travelling from designated Movement Control Order (MCO) and Conditional Movement Control Order (CMCO) areas.

13. Can I return to my Own Reserved Room or must I stay in a Self-Isolation Room first?

All student residents returning to campus from designated Movement Control Order (MCO), Conditional Movement Control Order (CMCO) and Recovery Movement Control Order (RMCO) areas must first stay for 10 days in campus provided Self-Isolation Rooms. You cannot use a Negative Covid-19 PCR test result to be exempted from this self-isolation requirement.

14. Where will I stay to complete my Self-Isolation on-campus?

UNM has prepared and allocated the following:

  • Female residents                           Ground Floor, J2 Hall (Mabul)
  • Male residents                               Ground Floor, J4 Hall (Rawa)
  • Reserved, if needed                      Ground Floor, J3 Hall (Lankayan)

15. How can I transfer into the Self-Isolation Room?

All Returnees are required to inform Accommodation Office online via this link at least three (3) working days before your arrival date.  Your date and time will be confirmed via an email reply, including a notification on whether you need to undergo self-isolation.  The following SOP will then be followed:

a) You are required to show your arrival date and time to Security at the main entrance.  Kindly adhere to your allocated date and time to prevent over-lapping with other Returnees who are also checking-in.

b) All people entering the campus must complete and submit a Declaration Form to Security before being allowed into the campus.  Face masks must be worn at all times.

c) You are allowed to register one vehicle for permission to enter into campus to your Residential Hall.

d) Your Self-Isolation Room will be prepared in advance, including a round of nano misting with disinfectant.

e) Please proceed first to the Accommodation Offices @ Radius Hub, where you will be given your Room Key.

f) Those who have accompanied you or assisted you for your return to campus must leave campus within 3 hours of entering the campus.

g) Those without your own vehicles will be transferred from Guardhouse 1 to J Halls via campus van or buggy. 

16. How can I transfer into my Own Reserved Room?

Only those exempted from undergoing the Self-Isolation may return to their own Reserved Room.  All Returnees are required to inform Accommodation Office online  via this link at least three (3) working days before your arrival date.  Your date and time will be confirmed via an email reply, including a notification on whether you need to undergo self-isolation. The following SOP will then be followed:

a) You are required to show your arrival date and time to Security at the main entrance.  Kindly adhere to your allocated date and time to prevent over-lapping with other Returnees who are also checking-in.

b) All students entering the campus must complete and submit a Declaration Form to Security before being allowed into the campus.  Face masks must be worn at all times.

c) You are allowed to register one vehicle for permission to enter into campus to your Residential Hall.

d) Your Own Reserved Room will be prepared in advance, including a round of nano misting with disinfectant.

e) Please proceed first to the Accommodation Office @ Tioman Hall if your own Reserved Room is among I Halls (SV South) or to the Accommodation Office @ Radius Hub if your Reserved Room is among J Halls (SV North).

f) Those who have accompanied you or assisted you for your return to campus must leave campus within 3 hours of entering the campus.

g) Those without your own vehicles will be transferred from Guardhouse 1 to SV North or South via campus van or buggy. 

17. How will I know if a room is occupied and used as a Self-Isolation Room?

A “coloured sticker” will be placed at the respective door for easy identification. We seek the cooperation of all student residents to not remove them.

18. On-going sanitization and cleaning works at Isolation Floors (ie. J2A, J3A and J4A).
Our cleaning team will continue to spray disinfecting solutions along the common corridors at all levels and all residential halls, with more frequency (two times a day) at J2A, J3A and J4A. 
19. Room Cleaning at Rooms used for Self-Isolation.

Request for Room Cleaning of rooms used for self-isolation will not be entertained as a precautionary measure. Such rooms will be cleaned and disinfected after the resident has moved out from the said room.

20. Who will collect rubbish place outside door/room in self-isolation floor?
Outsource Cleaners to continue collecting rubbish place outside door. Therefore, all residents are required to place their respective room rubbish bin outside their own room every morning.
21. On-going health monitoring for those residents under-going self-isolation.
Arrangements are being made to check on those staying in the isolation rooms by the Health & Safety department. This will be carried out via WhatsApp Video calls. Kindly ensure that you have this App in your mobile phone. If such calls are not answered promptly or if the responses required further follow-up, staff will be despatch to your isolation room. 
22. What should I do if I am feeling unwell during my self-isolation period?

Depending on the time of day, you may contact the following. When contacted, you may be required to describe your conditions.  In the event that you are required to take appropriate COVID-19 test, note that such costs will be payable by you.

During Office Hours

(Monday – Friday, 9.00 am to 5.30 pm)

On-Campus Clinic.

Hall Tutors or Accommodation Office.

Well-Being Office.

After Office Hours

Hall Tutors or Hall Wardens.


During ‘After Office Hours’, once the students has contacted the Hall Wardens or Hall Tutors, they will provide assistance and follow-up as required.

Please refer to the Emergency Contact list here for more options and details.

23. Is the on-campus cafeteria open and food and beverage options available?

YES. The indoor and outdoor cafeteria remain open and most of the food operators continue to operate albeit reduce hours. All of them provide take-away options, and most accept e-wallet payments besides cash. Dine-In is now allowed during the current MCO with strict SOP as per government directives.

24. How can I order food while I am under-going self-isolation in my room?

The following on-campus F&B operators can take your orders for packed food and deliver to you.  Your orders will be placed at a Collection Table located within the ground floor of your hall.  You will need to collect on your own from the Collection Table or make arrangement for someone to collect on your behalf to bring to you (by placing at the Collection Table or hanging your items on the door handle outside your room or placing on the floor next to your room).  Please refer to regular updates on F&B from Campus Services.


Stall name

Menu Information’s

Mode of Payment

Delivery Charges




012-314 9371              

(Mr. Wong)

Cash, Maybank QRpay, Boost, Grabpay & TnG




WhatApps only

018-247 7791              
(Mr. Nabil)

Cash, Grabpay & Bank transfer



Kafe Dapurmas

WhatApps only

019-425 6666              

(En. Hamid)

Cash & Bank transfer

RM1.00 per delivery


South Indian

WhatApps only

012-661 5394              

(Mrs. Nisha)

Cash,  TnG & Boost




Call and WhatApps

011-1191 4671            

(Mr. King)

Cash & TnG





014 -894 8803

(Ms. Lily)

Cash & TnG





012 – 385 0439

(Mr. YK)

Cash, Maybank QRpay, Boost,Grabpay,  Alipay & TnG

Meal price above RM15.00 – FOC

Meal price below RM15.00 – RM2.00 per delivery




012 – 385 0439

(Mr. YK)

Cash, Maybank QRpay, Boost,Grabpay, Alipay & TnG

Meal price above RM15.00 – FOC

Meal price below RM15.00 – RM2.00 per delivery


25. How do I collect my order from off-campus suppliers?

This will include online purchases from Tesco, or food deliveries via Grab, Foodpanda or similar, who will deliver your items up to Guardhouse 1 (GH1) main entrance.   Your items will be transferred from GH1 to the Collection Table located at your hall by the Internal Loop buggy driver (who follow a 30 minute per loop trip schedule during Office Hours).  As such, please expect some delays and “special” request for immediate or After Office Hours delivery cannot be entertained.  You will need to collect on your own from the Collection Table or make arrangement for someone to collect on your behalf to bring to you by placing outside your room.

26. Can I refill the water at water dispense during isolation period?
Yes. You may use the nearest water dispenser within the ground floor at the self- isolation area.
27. How can I do my laundry during the self-isolation period?

Although the university has self-service laundry facilities, you are not allowed to use them as it will mean you leaving your room. If necessary, do your necessary laundry within your own bathroom or wait until after your self-isolation period is over to use the coin-operated washing and dryer machines. Those not under-going self-isolation may use the self-service laundromats as usual, while observing prevailing health and safety SOPs. 

28. Can I leave my room to use on-campus facilities, buy things or to pack food?

If you are within the self-isolation period, you are not allowed to leave your room to make purchases from 7-Eleven, MyNews, use the ATM, collect your mail/parcels from Mailroom or use the other facilities even if they are open (eg. Library, PC labs, classrooms, labs, etc.) Alternatively, you may make arrangement for someone to purchase on your behalf and bring the item(s) to you (by placing at the Collection Table).

29. Can I leave my room to go upstairs to visit my friends staying in the same residential hall?
NO. If you are within the self-isolation period, please remain within the Ground Floor of your isolation Hall.  Please be considerate and not take the stairs up to visit your friends to minimize contacts with others, in case you may be a positive carrier.  Similarly, we are discouraging those residents staying on upper floors to not enter into the ground floor areas of J2, J3 and J4.
30. Do I need to take a COVID-19 Swab Test before the end of my Self-Isolation period?

NO. However, you may choose to take this test at you own cost for your own peace of mind. You may contact the on-campus clinic for this service.

31. If I do not need to undergo self-isolation, can I walk around campus and use the facilities?

YES.  However, we encourage you to minimize walking around or traveling outside campus to minimise contacts with others. Those not under-going self-isolation may use available campus facilities (some may remain closed) while observing prevailing health and safety SOPs, eg. wearing face mask, social distancing, frequent hand washing, etc.  

32. If I do not need to undergo self-isolation, can I leave the campus?
NO.  During the MCO period, you are not allowed to leave the campus, except for medical reasons or to purchase groceries. Limited shuttle bus services to and from TESCO Semenyih will continue to operate during MCO. Kindly show your documentary proof of traveling to Security upon your return.
33. How can I identify someone who is undergoing self-isolation on campus?

All residents under-going self-isolation in on-campus accommodation must wear a colour wrist band tag.  This tag will be removed at the end of their self-isolation period. Residents who removed their tag before the end of the self-isolation period will be dealt with by campus management.

34. Self-Isolation for students staying in off-campus accommodations
Students who stay outside UNM must should proof of having returned to their off-campus accommodations at least 10 days before accessing campus. This may be via documentary proof of traveling. Students who do not comply with this requirement will not be allowed into campus, until after the mandatory self-isolation period is fulfilled.
35. Where is a suitable place for assemble point of isolation students in-case of emergencies like
fire or flood etc.?

The place suitable for the isolation students assembly is Radius Building 1st  Floor and F4 (Tuanku Zahra Teaching Centre) ground floor class rooms. Radius 1st  floor will be used as temporary assembly point if the floods does not affect power shutdown. If the situation required a power shutdown, isolation students will be assemble at F4 ground floor class rooms.

36. What are the Process of evacuating the isolation students?

a)The isolation students will be the first priority to be escort out from the building.

b) Hall Tutors and Hall Wardens will alert and assist the isolation students according to registered name list for isolation, provided by Accommodation Office.

c) They will be instruct to walk to the designated area, and 1 or 2 Hall Tutors will be assign at the area for head counting of the isolation students.

d) If the situation requires power shutdown, Security Office to assist by unlock the F4 ground floor classrooms and to standby 1 or 2 personnel at the place to monitor  movement of isolation students.

e) Once the isolation students has settled, Hall Tutors and Hall Wardens (who involved) will continue to assist other residents (non-isolation students) on their evacuation process.

f) Any other supports will be arrange and provided after the evacuation process is done,including for non-isolation students.

g) In-case of fire emergency (happening at any Halls designated with isolation rooms). The isolation students will be assemble straight at F4 ground floor classroom.

37. I am an international students now staying outside Malaysia, can I travel to campus?
YES and NO. Many countries including Malaysia has its own set of border controls and travel restrictions. Please refer to the latest email sent by the International Student Support (ISS) team on 19.1.2021, Frequently Asked Questions (FAQs) or International Student Office for further details.
38. I am an international students now staying within Malaysia, can I travel to campus?
YES. This will however depend on where you are now and whether there are any prevailing travel guidelines, eg. Inter-district or interstate travel restrictions.  Please contact the UNM International Student Support at for further details.
39. When will international students commence their studies in Malaysia?

The Ministry of Higher Education currently allows all existing and new international students from all countries, except the United Kingdom, to return to campus physically. This began on January 2021.

40. One email states that there is an isolation room provided by the university upon our arrival, and another email states that we have to inform the University on our isolation centre.

International students arriving in Malaysia are required to undergo quarantine at Quarantine Centres designated by the Malaysian authorities. You will travel to the Quarantine Centre directly from the airport. Such arrangements are payable by the student. International students who have completed their quarantine there, will then be transferred to campus using the University's transportation. International students can inform via  on which Quarantine Centre or hotel you have been allocated to and keep updated on your quarantine process.

41. If the quarantine period ends at the designated Quarantine Centres, do I still need to under go Self-Isolation on UNM’s on-campus Accommodation?
NO. You are allowed to Check-In on your actual room.


42. When will the bus shuttle service be operational?
UNM is monitoring the prevailing MCO situation and travel restrictions before deciding on the availability of the free shuttle bus services. Please refer to the schedule via the WhereIsMyBus app for the latest updates.

43. Can I apply to return to campus just for short stay of few days up to a month?

YES… only if you are returning for a specific purpose such as need to use labs and equipment. If you are travelling from MCO, CMCO and RMCO Zones within Malaysia, you must complete the 10-day Self-Isolation requirement before using the labs, etc..

NO… if you just need a place to stay.

Note that your application for Short Stay is subject to scrutiny by the relevant offices to authenticate your application.

44. If I cannot continue to stay at where I am currently staying, what should I do?

Interested students may apply for on-campus accommodation via OLAA, or consider renting a room in any one of the following off-campus accommodation near the campus.



Contact Name

Mobile Number

Email Address



Ms. Devi

019 - 263 7220


Tiara East

Ms. Audrey

012 - 217 2493



Ms. Cindy

019 - 219 5561



Ms. Lina Loh

012 - 387 2428



Ms. Rena Lai

012 – 633 5877

45. If I am not a current or future resident of on-campus accommodations, can I move in?

NO. If you currently do not have a room registered or allocated even for future semesters (e.g. February 2021 or later), you cannot move in to stay on-campus.  You can apply for a room via OLAA.  Note that room allocation is subject to availability.

46. If I have not returned my key but continue to stay on-campus, can I get a refund?

NO. If you continue to stay in your on-campus accommodations and therefore have not checked-out, you are not entitled to rental refund for those few weeks of MCO.

47. Can I return to campus just to use campus facilities such as library, lab, gym, etc.?

YES and NO.  The relevant authorities have allowed only certain categories of students (eg. Foundation; existing and new international students; students in programme requiring practical, laboratory, clinical, studios, workshops and special equipment; etc.) to return to campus.  Such students will be issued Authorization Letters from their school/faculty to enter and use the relevant academic facilities, but must leave campus before 10.00 pm daily.  Other facilities (eg. library, sports complex, etc.) may be open or closed as per prevailing announcements from UNM and relevant government authorities.  Please refer to guidelines and SOPs issued by the respective faculty or facility for further details.

48. Can I return to campus just to collect my items from the Mailroom?
49. Can we have small gatherings or exercise activities around the lake?

NO. Small gatherings are not allowed for exercise activities anywhere on campus. Contact sports such as football, futsal, basketball are strictly prohibited. Jogging or walking along the lake is allowed on condition that individuals are at least 3m from one another.

50. Can we have group studies on campus while practicing social distancing?

NO.You are not allowed to gather physically for group studies. Please consider Microsoft Teams or other Digitally Supported Guided Learning (DSGL) options.

51. Can we have small gathering or eat together in the on-campus cafeteria?

NO. Small gatherings are not allowed in the cafeteria. Dining is allowed in the cafeteria on condition that there is only one person (maximum 2 person) per table placed at least 2m apart.

52. When can I return into campus now that PGR students are allowed to return to campus?

PGR students will be allowed to access the campus with strict adherence to the Standard Operating Procedures (SOPs) and with the approval of supervisor and Dean at the discretion of the Faculty. 

53. Can I get refunds since I am not staying on campus?  What about my belongings?

DEPENDS.  Due to MCO, students have left their on-campus accommodations at different times under different circumstances, many without officially checking out while others left without their belongings.  Please refer to an earlier FAQ here related to such queries.


 Last Updated: 9th August 2021.

Accommodation Office

The University of Nottingham Malaysia Campus
Jalan Broga, 43500 Semenyih
Selangor Darul Ehsan

telephone: +6 (03) 8924 8604
fax: +6 (03) 8924 8657