University of Nottingham Malaysia
Accommodation
     
  

MCO Special Arrangements FAQ

The following are the special arrangements and policies in place during this unprecedented period involving the Movement Control Order (MCO) following a global pandemic caused by COVID-19. 

These arrangements and policies will revert to prevailing SOPs and Policies existing prior to the current MCO (or any extensions) and/or other orders declared by the government of Malaysia.

Check out here for FAQs on returning to campus, collecting belongings, exam delays, etc. applicable during this CMCO period.

Check out here for other Accommodation FAQs applicable during non-MCO period.

M-Accommodation-(Prenthian-Hall)DSC5051
 

1. Under what circumstances am I entitled to a refund for Accommodation Rental paid?

Refunds are possible under the following scenarios as stated in the Accommodation Handbook, clause 4.3 reproduced below:

4.3 Refund

a. Refund for payment(s) made earlier to UNM may occur under any of the following situations:

  • Overpayment of rental or any other charges.
  • Check-out before end of semester (billing cycle).
  • Cancellation of room offer by UNM (after payment) if the applicant did not qualify or did not enroll into UNM.
  • Cancellation of room offer by applicant within 14 days before or after course commencement date.

b. Any refunds due to residents will be carried out only after check-out (for those already checked-in) and after confirming loss or damages.

2. What should I do to officially Check-Out during this MCO period from university managed on-campus accommodations?

You will need to:

i) Inform the UNM Accommodation Office via Check-Out Form or email (verbal notifications are not acceptable):

  • Name
  • Student ID number
  • Room number
  • Check-Out Date and Time

ii) Return your room key complete with the room number tag; and

iii) Vacate your room by removing all your belongings.

Answers to the following questions 3 to 9 will provide alternative arrangements to fulfill these three requirements in view of MCO.

3. What should I do if I have just moved out from the campus without informing UNM?

All international and local students must email accommodation@nottingham.edu.my the Accommodations Check Out Form (download here) or email the following information (this email must come from your University email address):

  • Name
  • Student ID number
  • Room number
  • Check-Out Date and Time (please provide email, form or notification submitted earlier to Accommodation Office, if any)

4. In view of MCO and the resultant rush, what will be my Official Check-Out Date?

The pandemic and MCO has resulted in some residents leaving their on-campus accommodations on different dates, most without informing the Accommodation Office, some without returning their keys, others without taking their belongings, some thinking they can return soon to campus and many other scenarios.

i) UNM will regard your Official Check-Out Date as the date supplied on your submitted Check Out Form. Unless you had submitted a form BEFORE 18 March 2020, you can only back date your departure date to 18 March 2020 and you must have vacated the premises on the date indicated, even if you still have the key and there are belongings in your room.

ii) Our staff have been checking on student occupancy and well-being, so we would request that you do not apply for a refund when you were actually occupying the room. As this will slow down the refund and may even invalidate the request.

iii) For international students you may want to provide a copy of your stamped boarding pass or exit stamp on passport showing that you have left the country.

5. Should I return to campus to return my room key and collect my personal belongings?

NO. International travel restrictions, Movement Control Order (MCO) and the consequential roadblocks in Malaysia will not allow you to travel to campus.

6. How can I return my room key if I am not on campus or cannot travel to campus?

Both international and local students may return your Room Key via courier or registered post.

i) Kindly ensure that you email to: accommodation@nottingham.edu.my the following:

  • Name
  • Student ID number
  • Room number
  • Check-Out Date and Time
  • Photo of your Room Key with room number tag
  • Shipper/Courier company name
  • Shipper/Courier Tracking number

ii) Kindly address/attention your parcel to:

Mr. Nicholas Alexan (CHECK OUT)
Accommodation Office Student Village South
The University of Nottingham Malaysia Campus,
Jalan Broga, 43500 Semenyih,
Selangor Darul Ehsan. MALAYSIA

The deadline for returning your room key shall be within one month after the lifting of MCO, or latest by 30th June 2020. This deadline is subject to change. Please note, we will not make any refund until we are in possession of the room key.

7. What will happen if I do not remove all my personal belongings from the room?

Your belongings will be left in your room until your room is required (e.g. for a new resident). During this time, no rental will be invoiced/charged.

8. What will happen if my room is needed?

Your belongings will be packed and removed to Accommodation Luggage Storage facility on campus, in the presence of representatives from (a) Accommodation Office, (b) Hall Tutors/ Wardens, and (c) Campus Security. During this time, no rental will be charged for storage. 

9. When can I collect my belongings from campus?

You are only allowed to collect your belongings until such a time it is safe to collect them, e.g. after MCO is lifted and when the government of Malaysia (and your government for international students) has declared that it is safe to travel.

10. What will it mean if I have officially checked-out from my on-campus accommodation?

You will no longer be invoiced for subsequent quarterly rentals and will not be eligible to stay in on-campus accommodation.  Your Student ID card will be re-programmed to deny your access into the Radius and Nexus hubs and your residential hall.  Should you wish to stay on campus in future, you will need to apply again via:

i) OLAA, if you are applying for new academic year (e.g. September 2020 intake), or

ii) Complete and email the Short Stay On-Campus Accommodation Application Form (download here) to accommodation@nottingham.edu.my if your stay is for a few days up to 1 month (e.g. May 2020, if travel restriction is lifted in your home country and Malaysia) only.

11. I am an existing student and have been staying on-campus since last year.  I have paid in full my rental as per quarterly invoice for March, April and May 2020. Can I get a refund?

YES, a Credit Note will be issued to your name, the amount depending on your official Check-Out date.  The following table summarizes the possible scenarios:

 

Official Check-Out Date

Credit Note will be issued for:

A

Between 1st and 16th March 2020.

Half month March, April and May (2.5 months)

B

Between 16th and 31st March 2020.

April and May (2 months)

C

Between 1st and 16th April 2020.

Half month April and May (1.5 months)

D

Between 16th and 30th April 2020.

May (1 month)

E

Between 1st and 16th May 2020.

Half month May (0.5 month)

F

Between 16th and 30th May 2020.

No Refund.

12. I am an existing student and have been staying on-campus since last year.  Instead of a Credit Note, can I get a refund since I will be graduating soon?

YES, the amount due to you can be transferred to your Bank Account.  Kindly complete and email to Accommodation Office your Accommodation Refund Form (download form here).

13. I am a new student (e.g. April 2020 Foundation) who has accepted the offer for on-campus accommodation.  I have paid my rental as per invoiced but have not checked-into my room. Can I get a refund?

YES, a Credit Note for the full amount paid will be issued to your name. Your room as offered and accepted remained reserved for you should you defer your course commencement to September 2020 intake. The following table summarizes the possible scenarios:

 

Months as per Invoiced

Credit Note will be issued for:

G

April and May (2 months)

April and May (2 months)

H

Half month April and May (1.5 months)

Half month April and May (1.5 months)

14. I am a new student (e.g. April 2020 Foundation) who has accepted the offer for on-campus accommodation.  I have paid my rental as per invoiced and have checked-into my room. Can I get a refund?

No refund will be given if you have checked-in (irrespective of Check-In Date) and staying in the accommodation provided.

15. I am a new student (e.g. April 2020 Foundation) and have paid my rental as per invoiced. Can I get a refund if I do not want the Credit Note?

YES, the full amount paid can be transferred to your Bank Account.  Kindly complete and email to Accommodation Office your Accommodation Refund Form (download form here). However, note that your room as offered and accepted will be cancelled. Should you wish to stay on campus for the following semester, you will need to apply again through OLAA.

16. I am a student who has accepted the offer for on-campus accommodation beginning from September 2020. I have paid my rental as per invoiced. What should I do?

It is too early now to foresee when MCO will be lifted. Your room as offered and accepted remained reserved for you. You will be informed in due course.

17. When will I normally be billed for my on-campus accommodation rentals?

Our normal quarterly billing cycle for Accommodation Rentals are as follows:

  • March, April and May
  • June, July and August
  • September, October and November
  • December, January and February

18. If I checked-in much later than my indicated Check-In date, will I be entitled to some refund.

YES. Accommodation Office will continue to collect full payment for 1st rental invoice in advance.  Based on your actual Check-In Date, Accommodation Office will do an adjustment in your student’s account, and a Credit Note will be added into your next rental bill. Therefore, in the next quarterly billing, student will just need to pay the remaining balance only.

19. I am a student with accommodations in the private rental sector, e.g. Univillage, TTS, Tetris, Tiara East, etc., will I have to pay rental?

As the contractual relationship is between the student and the landlord or company, you may remain liable for charges until the end of agreed contract. As you are legally liable for your rent, you should continue to pay it, but check if your contract has a break clause and speak with your landlord to see if you can negotiate an agreement with them.

20. What else is important to note?
If you have other enquiries or need further clarifications, kindly contact us at +603 8924 8604 or accommodation@nottingham.edu.my.  The University reserves its rights to vary, change or revoke the above arrangements as deem fit without any notice.  All other terms and conditions stipulated in the UNM Accommodation Handbook shall remain valid and effective.

 

 Last updated: 20th April 2020

Accommodation Office

The University of Nottingham Malaysia Campus
Jalan Broga, 43500 Semenyih
Selangor Darul Ehsan
Malaysia

telephone: +6 (03) 8924 8604
fax: +6 (03) 8924 8657
email: accommodation@nottingham.edu.my