Executive; Future Student Centre

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We are seeking suitably qualified candidates to apply for the Executive position in Future Student Centre (based in Semenyih) at the University of Nottingham Malaysia. 

Job Responsibilities:

• Enrolment & Conversion - Generating new student enrolments, according to targets, for UNM programs via direct channels which include leads generated via walk-ins, phone-ins, e-mails, web-forms and leads acquired via digital marketing through search marketing, social media marketing, education aggregators and any other sources assigned by the Line Manager.
• Policies and procedures - Contribute to policy development and strategic planning activities of the direct recruitment section as well as the Unit and ensure that all recruitment and admissions activities comply with relevant UNM/regulatory policies and procedures.
• Admissions - Ensure that applications, offers and acceptances are managed according to UNM procedures, policies and service standards. Role holder is also expected to liaise with relevant Admissions colleagues to ensure that applications are processed according to agreed protocols in relation to quality and turnaround times.
• Contribute to the refinement of policy and procedural matters in relation to Admissions function for programs offered by UNM.
• To attend to additional duties reasonably related to the role as required by the line manager, Head of Department, Director or Provost/CEO.

Job Requirements:

• A level of maturity consistent with the requirements of the position for independent work, initiative, and travel.
• Minimum 2 years’ working experience in a sales environment
• Excellent communication skills and etiquette of various modes (including phone, email and online chats) with a focus on converting enquiries and leads into enrolments.
• Pleasant personality with strong customer service focus and able to develop a good working relationship with students, staff members and partners.
• Language Proficiency: Fluent in English, Mandarin, and Bahasa Malaysia, with strong written communication skills in English, Mandarin and Bahasa Malaysia.
• Intermediate knowledge of Microsoft Office software, especially MS Word, MS Excel, and MS Power Point and digital collaboration tools (Salesforce, Twilio, etc.)
• Willingness to work additional hours as and when required to meet recruitment targets.

Full Role Profile can be referred HERE

Interested candidates are invited to submit their applications via email to Recruitment 

Ref No: FSC -251235-2