Executive, Future Student Centre

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We're seeking for a suitable candidate to apply for Executive position at the Future Student Centre Department, University of Nottingham Malaysia (UNM). The role will be based at our main campus in Semenyih.

Job Responsibilities:

• Providing future students with accurate information about studying at the university which includes programme information, accommodation, scholarships, visas, exchange, transfer and study abroad opportunities and more.
• Responsible for generating new student enrolments, according to targets, for UNM programs via direct channels which include leads generated via walk-ins, phone-ins, e-mails, web-forms and leads acquired via digital marketing through search marketing, social media marketing, education aggregators and any other sources.
• Contributing to the development and management of relationships with a range of stakeholders including agents and other external stakeholders.
• Supporting the coordination and successful execution of Open Day and Recruitment events on campus.
• Ensuring efficient and effective processing of student applications and conversion activities from offers into enrolments.
• Generating new student enrolments, according to targets, for UNM programs via direct channels which include leads generated via walk-ins, phone-ins, e-mails, web-forms and leads acquired via digital marketing through search marketing, social media marketing, education aggregators and any other sources assigned by the Line Manager.
• Contribute to policy development and strategic planning activities of the direct recruitment section as well as the Unit.
• Ensure that all recruitment and admissions activities comply with relevant UNM/regulatory policies and procedures.
• Ensure that applications, offers and acceptances are managed according to UNM procedures, policies and service standards.
• Liaise with relevant Admissions colleagues to ensure that applications are processed according to agreed protocols in relation to quality and turnaround times.
• Contribute to the refinement of policy and procedural matters in relation to Admissions function for programs offered by UNM.
• To attend to additional duties reasonably related to the role as required by the line manager, Head of Department, Director or Provost/CEO.

Job Requirements:

• Degree in any field or its equivalent.
• Excellent communication skills and etiquette of various modes (including phone, email and online chats) with a focus on converting enquiries and leads into enrolments.
• Language Proficiency: Fluent in English, Mandarin, and Bahasa Malaysia, with strong written communication skills in English and Bahasa Malaysia.
• Intermediate knowledge of Microsoft Office software, especially MS Word, MS Excel, and MS Power Point and digital collaboration tools (Salesforce, Twilio, etc.)
• Knowledge of the Malaysia education system and framework, and of government policy regulating higher education advertising and promotion.
• Pleasant personality with strong customer service focus and able to develop a good working relationship with students, staff members and partners.
• A level of maturity consistent with the requirements of the position for independent work, initiative, and travel.
• Willingness to work additional hours as and when required to meet recruitment targets.

Full Role Profile can be referred HERE.

Interested applicants may submit a Cover Letter and an updated Curriculum Vitae to Recruitment by 24th November 2025. 

All applications will be treated in strict confidence and only shortlisted candidates will be notified.

Ref No: FSC -251024-1