Officer; Accommodation Office

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The University of Nottingham Malaysia (UNM) is seeking a dedicated Officer for the Operations Unit, Accommodation Office to support and coordinate student accommodation operations, ensuring residential blocks are well-managed, safe, and aligned with best practices.

The role includes coordinating daily operations, maintaining accurate records, and supporting infrastructure projects that contribute to campus development and functionality. The Officer works closely with various university stakeholders and may be required to work outside regular office hours, including emergency and on-call duties.

Job Responsibilities:

• Develop Standard Operating Procedures (SOPs) as guidelines for Accommodation Office operations.
• Maintain, monitor, and ensure the cleanliness, safety, and proper functioning of accommodation blocks, coordinating with relevant teams as required.
• Manage and administrate all student and university guest accommodation transactions, including room check-ins, check-outs, transfers, and refunds, and ensure that all records are accurately updated in the Accommodation Management System.
• Maintain accurate records of block inspections, maintenance activities, store cards, and project documentation.
• Conduct briefings for new students during induction sessions and accompany university guests or parents on hostel tours as required.
• Liaise with the Accommodation Administration unit on matters related to room placement, compliance, and operational coordination.
• Ensure compliance with all UNM codes, health and safety regulations, and environmental standards.
• Ensure timely execution of tasks in accordance with defined Service Level Agreements (SLAs) and scope of work.
• Ensure timely resolution of complaints and respond to customer enquiries via email or phone, following up on relevant matters and reporting to the Head of Department.
• Support student engagement and community development initiatives within the accommodation environment.
• Operate the Accommodation Office during non-office hours, handling emergency and on-call duties in line with university policies.
• Execute and attend ad-hoc tasks or other duties assigned by immediate superiors and the Head of Department.
• To provide after-hours support for the Accommodation Office, ensuring smooth operations, efficient check-in and check-out processes, as well as attending to accommodation-related issues during resident interactions, with prompt resolution and escalation when necessary.

 Job Requirements:

• Bachelor’s degree in Business Studies, Administration, Management, or a related field.
• At least 2–3 years of relevant work experience.
• Proficient in MS Office applications (Excel, Word, Outlook) with good typing and analytical skills.
• Strong verbal and written communication skills in English and Bahasa Malaysia; knowledge of additional languages is an advantage.
• Excellent customer service and interpersonal skills; pleasant personality.
• Highly organised, detail-oriented, proactive, and able to work independently.
• Good problem-solving, multitasking, and time-management skills; able to work under pressure and meet tight deadlines.
• Adaptable, hardworking, and eager to learn.
• Passionate about sustainability and green campus initiatives.
• Willingness to work irregular hours, weekends, public holidays, and shift hours if required.
• Physically fit and in good health; friendly, polite, and courteous.
• Willing to reside on campus during on-call duties and available to work on standby when needed. 

Full Role Profile can be referred HERE

Applications should consist of a cover letter and an updated CV, and must be submitted to Recruitment by 27 April 2026.

Ref No: CSACC-260342-1