Senior Library Assistant; Library Services

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The University of Nottingham Malaysia (UNM) is seeking qualified candidates for the Senior Library Assistant position to assist with the daily operations of the Circulation Unit and provide efficient, friendly service to library users.

Job Responsibilities:

1) Inter-Library Loan

• Source and acquire materials not held by library from other resources upon request by customer.
• Manage the Borrowing of digital material not held by library and Lending of digital material for international universities via RapidILL
• Handling any enquiries about Inter-library loan services
• Prepare inter-library loan monthly report and compile statistics

2) Customer Services Counter

• Performs circulation desk procedures, such as checking in and out materials, registering patrons, collecting fines etc.
• Handling all enquiries through telephone/e-mail/walk in at Customer Services Counter

3) Circulation Clerical Task

• Handling item claimed returned or not borrowed
• Shelving and patrolling-to keep library in good order
• Update patron records in library system (graduation list. Mobility student etc.)
• Backup other circulation collogues desk work if they are away

4) Non-Circulation Task 

• Provide library guided tour and self-check guide for new intake students.
• Provide user education training.,eg Nusearch class and prepare written & video guides
• Perform all other duties as assigned

5) Alma New Release (Fulfillment)

• Read the monthly new release note, find out the applicable features, discuss and conduct testing with Library Application Officer.

6) Circulation Statistics

•  Compile data and prepare summary report of ‘Gate Head Count’, patrolling and self-services statistic.

Job Requirements:

• Possess a minimum Degree in related field
• Good computer knowledge, and some experience handling an integrated library system will be an advantage
• At least 3 years working experience in library and information related services.
• Other attributes include a good team player, meticulous, and has strong customer service orientation
• Good oral and written English Language communication skills.

The specific details of the role can be referred HERE

Application should be submitted to Recruitment by 17 April 2026.

Ref No: Ref No: Lib-260339-1