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UNM and OM, PIKOM Sign MoU to Contribute to the Malaysian GBS Industry


University of Nottingham Malaysia (UNM) and OM (formerly known as Outsourcing Malaysia), a chapter of PIKOM – The National Tech Association of Malaysia, signed a Memorandum of Understanding on 1 July 2020.

Initiated by OM, PIKOM, this MoU is part of an industry-academia collaboration and marks a milestone for both organisations in initiating a collaboration for the purpose of contributing to the Global Business Services (GBS) Industry in Malaysia.

The main objectives of this collaboration is for both parties to join forces in planning and conducting research and engaging in knowledge exchange activities.

UNM will assist OM, PIKOM through research and knowledge exchange in support of its goal in developing the GBS ecosystem in Malaysia. OM, PIKOM meanwhile, will serve as the platform that brings together all the stakeholders in the GBS industry including UNM through its business networks and events, which support UNM’s educational, research engagement and knowledge exchange goals.

Professor Graham Kendall, CEO and Provost of UNM said, “At UNM, we deliver research that transforms lives and shapes the future. Our collaboration with OM, PIKOM is one such example. This partnership is a benchmark for the industry and with it we hope to help transform the landscape of the Malaysian Global Business Services (GBS) industry.”

Mr. Cheah Kok Hoong, OM, PIKOM Chairman said, “This is another milestone for OM. The collaboration with UNM involves planning, research and engaging in knowledge exchange, contributing further towards the Global Business Services (GBS) industry in Malaysia. Data is oil for any industry and OM has been providing industry data to help many organisations for the past 14 years. This Academia and Industry partnership sets another benchmark to the industry.”

(Image caption: (from left to right): Mandy Siew Chen Sim, Jason Wood (Dean of FASS who joined virtually), Graham Kendall (Provost and CEO of UNM), Cheah Kok Hoong (Chairman of OM), Danny Lee (Chairman of PIKOM) at the GBS Industry-Academia Collaboration MoU Exchange Ceremony on 11 August 2020 at UNM)


For media enquiries please contact: Josephine Dionisappu, PR and Communications Manager University of Nottingham Malaysia at  

Notes to editors: The University of Nottingham is a research-intensive university with a proud heritage, consistently ranked among the world's top 100. Studying at the University of Nottingham is a life-changing experience and we pride ourselves on unlocking the potential of our 44,000 students - Nottingham was named both Sports and International University of the Year in the 2019 Times and Sunday Times Good University Guide, was awarded gold in the TEF 2017 and features in the top 20 of all three major UK rankings. We have a pioneering spirit, expressed in the vision of our founder Sir Jesse Boot, which has seen us lead the way in establishing campuses in China and Malaysia - part of a globally connected network of education, research and industrial engagement. We are ranked eighth for research power in the UK according to REF 2014. We have six beacons of research excellence helping to transform lives and change the world; we are also a major employer and industry partner - locally and globally.

Posted on 19th August 2020

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