Information and FAQs for new students
The COVID-19 situation in Malaysia and globally changes rapidly and governments around the world have put in stringent policies to control the spread of the virus. Many policies are introduced rapidly without much warning. This webpage will be updated weekly where possible but we will continue to send out emails to both new and continuing students to update them on any significant changes in policy. Please check your inboxes regularly during this period.
Students who are currently residing in Malaysia
How will my course be delivered - Teaching and Learning
Q. When can I come to campus and can I choose to study fully online?
Based on the latest directives by the Ministry of Higher Education, students are allowed to continue to study online. However, the directives mention that with the approval of the National Security Council, the following categories of student who need to be physically present in the campus are allowed to return to campus as early as 1 March 2021:
- Students from Certificate, Diploma, Bachelor’s Degree and Postgraduate study programmes who need practical, laboratory, clinical, studios, workshops and special equipment;
- Students who do not have access and environment are not conducive to study online;
- Foundation students (or equivalent) who are on campus are allowed to proceed with blended teaching and learning.
- All existing and new international students except from the United Kingdom;
- Students with Special Needs, and
- Students who sit for the Malaysia University English Test (MUET), international and professional bodies’ examinations.
In line with category 1 above and having reviewed the delivery requirements of the various programmes, its learning outcomes, the need for face-to-face teaching as mandated by the relevant professional bodies and the need to use the labs and equipment on campus, all non-final year undergraduates from the under listed courses (UG), final year students requiring laboratory for their final year projects, post-graduate taught students and from the following schools/departments will have to return to campus in March to complete their studies:
- Master of Pharmacy (Years 1 and 2)
- Bachelor / Master of Engineering (Civil Engineering) (Year 1 and 2, surveying, lab-based, workshop training)
- Bachelor / Master of Engineering (Electrical and Electronic Engineering) (Year 1 and 2, workshop training, projects)
- Bachelor / Master of Engineering (Mechanical, Materials and Manufacturing Engineering) (Year 1 and 3, workshop training, projects)
- All final year students requiring laboratory or practicals in their final year projects
If you fall within the above stated category but are still unable to travel to campus to complete your learning activities, you are advised to consider the option of voluntary interruption of your studies for this semester. Do inform us if this is something you are considering by completing the form here.
Request to Interrupt Study Form
To allow students to seek further clarification, the Faculty of Science and Engineering (FOSE) will be organising a town hall for their students this week to provide further clarification on the above and answer any further questions you may have in helping you make your decision. The Faculty will inform you of the date and time of the town hall shortly.
For all other programmes, you are advised to study online as given in the directives, however, if you face problems with access to the Internet and if your environment you are in is not conducive, you are allowed to return to campus. Please fill in the relevant form below to let us know if you are studying online or if you wish to return to campus.
Please complete the relevant form using the correct link as shown below so that we know your plans:
Faculty of Arts and Social Sciences
Faculty of Science and Engineering
Q. What will happen during 2021 in terms of exams and assessments?
The University has decided that the approach for Spring 2021, Summer 2021 and re-sit assessments in 2021 will be online for our foundation, undergraduate and postgraduate taught students. The Exams Office will be writing to you with detailed information regarding the upcoming assessments.
Students who need to do any of their assessments in-person because they need access to labs or equipment, your school will be in touch directly to communicate how they intend to carry out these assessments. If you have any questions, you can contact your personal tutors or the Exams Office.
All of our efforts are concerned with enabling you to do your best work, to ensure you are assessed fairly and that you achieve the outcomes you deserve.
We fully recognise the impact of the pandemic and government restrictions upon students’ mental health and wellbeing. In spring last year, we introduced a new extenuating circumstances policy. This policy has been extended into the current academic year 2021, and continues to consider the student’s own account of impact and keep any requirements for evidence to a minimum. This enables the University to respond to specific phases of the pandemic and problems and needs of students. We encourage you to apply for extenuating circumstances if you are experiencing difficulties. This means we can offer you the individualised support that you need.
Q. What will be done for students if a last-minute decision to extend MCO is taken that forces students to do their courses online after 1st March?
The extension of MCO will be a directive from the Ministry which the University will have to comply with. Therefore, if there is an extension of MCO, the classes will continue to be delivered online or as advised by the University.
What to know about traveling to campus and campus accommodation
Q. When can I come to campus?
The University will begin to receive Malaysian students back to the on-campus accommodation beginning 15 February 2021 and in stages.
Please notify the Accommodation Office the date you wish to return to campus by using this link here.
Postgraduate research students have the flexibility to decide on the date they plan to return to campus.
Please note that students travelling from CMCO/MCO areas are required to return to campus at least 10 days earlier to undergo self-isolation on campus.
Q. I am an international student now staying within Malaysia, can I travel to campus?
This will however depend on where you are now and whether there are any prevailing travel guidelines, e.g. inter-district or interstate travel restrictions. Please contact the International Student Support team at firstname.lastname@example.org for further details.
Q. How should I make my way/travel to the campus from within Malaysia?
All returnees, including international students residing in Malaysia, are expected to travel to campus via your own transportation (and obtaining relevant approval/documentation to facilitate travelling, if necessary). You are then allowed to drive into the campus. Those arriving using public transportation, eg. taxis or e-hailing vehicles will need to disembark at guardhouse 1 (GH1) main entrance. Please avoid using the University shuttle buses (if available) if you are travelling from red zones.
Q. Can I return to my own reserved room or must I stay in a self-isolation room first?
Students travelling from MCO areas within Malaysia are required to undergo self-isolation in on-campus accommodation rooms assigned for isolation purposes. Such arrangements are provided by the University at no extra charge. All student residents returning to campus from these areas must first stay for 10 days in campus provided self-isolation rooms. Those returning from “safer zones” as defined by the relevant authorities are allowed to return to their own reserved rooms.
Q. My program is going to take place in KLTC, not the main campus in Semenyih. What is the plan for students who plan to live in the city centre?
For full time students and part time students, during the MCO period, all classes will be done online and once the MCO is lifted, we will go back to hybrid learning (from 1 March 2021). So, for students in KLTC you will follow the same study mode as students on campus. If you are staying on our main campus and are a full time student, you will need to write to us separately if you want to arrange for a drop off to KL as the current drop off points after quarantine, are only to campus, UV and TTS.
Q. I am currently residing in Malaysia but not on campus - what do I do to organise my return to campus accommodation?
Malaysian students returning to on-campus accommodation are requested to please notify the Accommodation Office of your arrival and check-in date here.
More information on the 10 day self-isolation arrangements will be provided by the Accommodation Office accordingly.
For further information on accommodation arrangements, self isolation policies on campus and the latest SOP's please visit the accommodation website
International students currently residing outside of Malaysia
Arriving in Malaysia - quarantine and other requirements
Q. When will international students commence their studies in Malaysia?
The Ministry of Higher Education currently allows all existing and new international students from all countries, except the United Kingdom, to return to campus physically. This began on January 2021.
Q. Will students from the 23 banned countries now be able to return to Malaysia?
Yes, the only country currently under the ban list is the UK.
Q. For students who have already been vaccinated/immunized, would they still need to quarantine in a facility after landing in Malaysia?
All students from abroad are required to undergo compulsory quarantine at the designated Quarantine Centres.
Q. How long is the quarantine period and what is the RM2,600 for?
All students from abroad are required to undergo compulsory quarantine at the designated Quarantine Centre, which is for seven (7) days for international students who show the current RT-PCR COVID-19 test report at International Entry Point and for ten (10) days for those who do not bring along the RT-PCR COVID-19 report. COVID-19 screening test results exceeding three (3) days before the departure date are invalid. The RM2600 is the cost for the operation of the quarantine centre.
Q. I understand that online payment is required for Covid-19 detection test charges and quarantine cost before leaving Malaysia. To whom do we have to pay? and exactly how much?
Payment breakdown current advised by the Malaysian government is as follows:
Cost for 7-day quarantine (with RT-PCR Test Result) = RM2,600 + RM1,050 = RM3,650 + RM370 = RM 4,020
Total Cost for 10-day quarantine (without RT-PCR Test Result) = RM2,600 + RM1,500 = RM4,100 + RM370 = RM 4,470
To make payment for COVID-19 screening test and quarantine payment please visit https://safetravel.myeg.com.my (MySafeTravel) and provide the payment slips at the International Entry Point.
Q. How do we apply for the quarantine centre? Can we apply through the University?
The quarantine centre will be assigned by the Ministry of Health. Students do not have the option to choose.
Q. Is the quarantine cost inclusive of meals?
Yes, 3 meals a day.
Q. I have dietary restrictions e.g. lacto/vegetarian. Would appropriate food be arranged for me during quarantine?
You will need to indicate your food preference in a form that will be provided to you on arrival into the quarantine centre.
Q. The quarantine fees as well are extremely high, can something be done to help us?
The quarantine fees charged are by the government and these are fixed. However, if you are facing any financial difficulties you may want to apply for a hardship fund which you can apply online at our website. You may refer to the fees and scholarship section on our website.
Q. Can a family member travel with me? Will they be allowed to be quarantined in the same room as me?
Only students are allowed. Under current regulations all Dependent Pass holders are not allowed to enter Malaysia.
Q. Can I choose not to travel since dependents aren’t allowed to accompany me?
This will depend on the course you are taking. If the course allows for a full online study option then you may consider to stay back but if it does not allow then you will need to look at arrangements on coming back.
Q. For the PCR test taken 3 days before the flight, should it be 72 hours before take-off or 72 hours before landing in Malaysia?
Students are required to undergo COVID-19 screening test three (3) days before the departure date to Malaysia and the test report must be shown to the officer on duty at the International Entry Point upon arrival. COVID-19 screening test results exceeding three (3) days before the departure date are invalid. Students must than undergo the COVID-19 screening test again at the International Entry Point and undergo compulsory quarantine for ten (10) days at the designated quarantine station.
Q. Where do we find out the list of verified clinics where we can do PCR at in our countries?
We would suggest that you check with your respective Ministry of Health.
Q. Other than PCR test, do new students have to do regular medical screening like before?
New students will need to do the standard medical health screening once they are released from the quarantine centre and have returned to campus.
Q. One email states that there is an isolation room provided by the university upon our arrival, and another email states that we have to inform the University on our isolation centre and our checkout date so they can pick us up. Could you please clarify?
International students arriving in Malaysia are required to undergo quarantine at Quarantine Centres designated by the Malaysian authorities. You will travel to the Quarantine Centre directly from the airport. Such arrangements are payable by the student as described in Q4 above. International students who have completed their quarantine there, will then be transferred to campus using the University's transportation. International students can inform us via email@example.com on which Quarantine Centre or hotel you have been allocated to and keep us updated on your quarantine process.
Q. Will the university arrange for transportation from the airport to the quarantine centre and once the quarantine period is complete will the university arrange travel to campus?
Transfer from the airport to quarantine centres is arranged by the government. The University will arrange pickup for students from the quarantine centre to the campus area only.
Q. If the quarantine period ends on the weekend, will university still pick me up?
Yes, that can be arranged as long as you inform us in advance. We would suggest that you inform us once you reach Malaysia as required.
Q. Can we leave the quarantine centre on our own afterward?
No, all pick-ups for students coming from overseas will be arranged by the University.
Q. Is there a Wi-Fi facility available at the quarantine centre so I can attend my classes online?
As we understand, all centres have Wi-Fi facilities.
Preparing to come to campus - accommodation and other questions
Q. I have received an email requesting I advise the authorities on my student accommodation address in order to process my VAL. What address do I need to provide?
This will be your accommodation address you are going to stay in, either on campus or off campus whichever you have booked. If you have booked university accommodation on campus please inform us. If you have booked off-campus (private) accommodation we will also need to verify this booking so that we can produce the declaration form for accommodation to progress your VAL application.
Please contact the Visa office once you have booked your accommodation.
New Students: New/Variation/Progression
Returning Students: Visa Renewals
Q. I paid the money for accommodation last semester, but I haven't arrived on campus yet. Can I push forward the accommodation charge to cover a future payment?
Q. As new international student, I don’t know how long it will take to get my visa. Do I still need to apply for accommodation in advance?
Q. I am a new student. When should I book my accommodation?
You may write to the Accommodation Office to check on the availability of the rooms. If you are planning to arrive within the next month please do make arrangements with the Accommodation Office directly.
Q. Can I provide the address of my relatives in Malaysia with whom I’ll be staying after quarantine and while studying at UNM? Or is it compulsory for us to stay in on-campus accommodation?
Ideally, we would recommend all new students to stay in our on-campus accommodation for the purpose of acclimatisation while being new in Malaysia as per ruling by Ministry of Higher Education. However, you are allowed to stay with your relatives if you wish to.
For further information on accommodation arrangements, self isolation policies on campus and the latest SOP's please visit the accommodation website
Student VISA FAQ's for New international students
VAL = Visa Approval Letter
TA = Travel Authorisation
SEV = Single Entry Visa
i-Kad = Immigration Card is issued once student pass is endorsed onto your passport
TE = Transfer Endorsement, transfer old visa sticker from old to new passport
Q. My VAL is still at 32% progress for the last couple of months. What needs be done to get it approved?
Previously the application was put on hold at 32% because the Malaysian Government had closed borders for all international students. Recently the Government has issued a directive to allow all foreign students to enter Malaysia except for students from UK. Presently, the Immigration Department requires two (2) additional documents to be submitted in order to process VAL applications. These documents are:
- Declaration of Accommodation - this to be filled by students and verified by the University's Accommodation Office
- Declaration for Commencement of Online Classes - This will be given and verified by the respective faculty.
Once these two forms are signed and sent to EMGS, your application will be submit to Immigration Department for VAL approval. However, all VAL approval is at the discretion of Immigration Department.
Q. How can I apply for Travel Authorisation (TA) as stated in the EMGS SOP since my VAL is not issued? Do I need to provide any additional documents to support the application?
No further actions are required from you, your TA will be issued simultaneously your VAL once approved.
Q. I am a 15-year-old student, is it possible for my mother to travel with me to Malaysia so that she can accompany me while I study? How do I apply for a visa for her?
No. As of now, the Immigration Department does not allow for any dependents to enter Malaysia until further notice.
Q. As a new student, can I opt to continue studying online for my second semester even after my VAL is issued? I plan to enter Malaysia in September 2021 for my second year with VAL.
All VALs are valid for six (6) months from the date of issue by the Immigration Department. Any student who fails to enter before their VAL (if SEV applicable) expires may not be allowed to enter. Their VAL will be ‘Void’ automatically and students will be required to re-apply for a new VAL, this includes paying the visa processing fee of RM2,660.
Q. My VAL has expired, what can be done to get this extended, in order for me to enter and resume my studies?
All expired VAL’s will be extended by Immigration Department given the fact the borders were closed due to the Covid-19 pandemic last year.
Q. My passport validity is less than 18 months now, can my VAL be approved and can I renew my passport after arriving Malaysia?
All passport must be valid for 18 months when submitted to the Immigration Department for VAL approval. Any passport having less than 18 months validity period may not be processed for VAL approval. Therefore, you are required to renew your passport and send scanned copies of the new passport to Visa Office immediately.
Q. I am holding a British (UK) passport and have been living in Singapore since January 2020. I have not travelled to UK for the year can my VAL be approved?
Immigration Department has issued a directive that all British passport holders applying for VAL will not be approved (place on hold) this applies to all British passport holders wherever they are located.
Q. I have given my accommodation details for staying in Malaysia to the Visa Office, how long do I have to wait for my VAL to be approved?
The Immigration Department takes around 7 to 10 working days to approve your VAL from the date they receive the application from EMGS. Please take note, this timeline if not fixed as it may be slightly longer depending on the availability of senior officers to sign the relevant VALs. All VAL approval is at the discretion of Immigration Department.
Q. I am a year 1 student. I have completed semester one online and am coming to Malaysia to start semester two, am I considered as new student?
Yes, you are considered as new student. Any student who have not received a Student Pass (visa sticker) endorsement in their passport are considered as new student. This includes those who have previous obtained VALs that have now expired.
Q. Once I receive my VAL, is it compulsory to travel from my home country or can I travel from a different country too? I'm from India but currently I'm going to be in UAE for few months. What can I do in such a situation?
It is best to stay in India until your VAL is issued and apply for the SEV to enter Malaysia. Should you opt to travel to UAE, this can complicate your travel plans to Malaysia as you are NOT allowed to apply SEV in UAE as the VAL is approved and addressed to India and not to UAE. If you still insist of travelling from UAE, then you must do the following:
- Officially write to the Visa Office for the change of SEV from India to the UAE.
- The Visa Office will have to cancel your SEV letter through EMGS (which may take around 3 weeks) before securing a new SEV from the Immigration Department referring to UAE Malaysian mission.
Once this has been approved you will be allowed to enter officially with a TA
Q. I’m a new student and have not received my student i-Kad. Would that be a problem with regards to my entry at KLIA?
All new students will not have their i-Kad issued at this point of time before VALs are approved and issued. The process of acquiring an i-Kad will only take place when a student enters Malaysia, perform their post-medical at the appointed EMGS clinic and clear their medical check-up, submission of passport to EMGS and Immigration Department for student pass endorsement. Once Immigration issues your student pass sticker, your i-Kad will be automatically processed and released approximately after 3 to 4 weeks.
Q. I am a Foundation student and about to complete my studies in the next two months. I do not have my VAL and student pass endorsed in my passport, will this have an impact for my UG studies in September 2021?
EMGS reports to Ministry of Higher Education and which is responsible for all students studying in Malaysia. Therefore, all student applications must be vetted carefully before EMGS issues ‘EMGS Approval Letter’ to students. This letter proves as a testament that you have fulfilled your academic requirements to study your programme with UNM. Once you have this letter, you will be able to obtain your VAL for your UG programme in September 2021. As for Immigration formality procedure, we need to cancel your current Foundation VAL and re-apply for your UG VAL as part of Immigration requirements. Additionally, you will be required to pay another fee of RM2,660 again for your UG VAL.