Refunds can be requested by submitting the e-Refund Form:

• Students and Staff: Refund Form (requires login)
• Other Stakeholders: Refund Form (no login required)

Read more about our refund policy.

You can request payment advice by emailing the Finance Office with your:

• Full name
• Student ID
• Course details
• Whether you require payment advice for the full academic year or by semester

International students should also indicate if you require the advice in a foreign currency (USD, GBP, or EUR).

First, check that the beneficiary's name was entered correctly: The University of Nottingham in Malaysia Sdn Bhd. If payment still does not appear, email the Finance Office with a copy of your MT103 transfer slip including:

• Payment date
• Amount
• Currency
• Sender and recipient details

Complete information will allow Finance Office to verify your payment status with relevant bank.

Note: Starting 2026, all international transfers can be made to University’s CIMB Bank only.

Please send an email to Finance Office to request an adjustment.

If your payment on NottinghamHub keeps failing, please try the following:

• Check with your bank for any daily transaction or payment limits.
• Clear your browser’s cache and try making the payment again later. Follow the steps below:

In Chrome

1. On your computer, open Chrome.
2. Click the three dots at the top right.
3. Click Delete browsing data.
4. At the top, select a time range and select the data you want to clear.
5. Click Delete data.

In Edge

1. On your computer, open Edge.
2. Click the three dots at the top right.
3. Click History.
4. Click the three dots in the History panel and select Clear browsing data.
5. Select a time range and select the data you want to clear.
6. Click Clear now.

If your payment is shown as failed but the amount has already been deducted from your bank account, please do not make another payment. Instead, email the Finance Office for further checking.